01. Contact details

Company Name: Pye Design Ltd.
Registered Office Address: 29 Market Street, Hindley, Wigan, WN2 3AE
Contact Telephone No: 01942 256007
Contact email: info@pyedesign.co.uk

02. Personal information

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (Client name and contact details)
• Client property address
• Client property survey and photographic information
  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide a Fee Proposal & Client Agreement
• To visit a property
• To enable the inclusion of client's details on drawings and applications (such as a Planning Application)
  
• To issue a Fee Invoice

We use the information that you have given us in order to undertake our professional services as per the Scope of Works in the agreed Fee Proposal & Client Agreement.

We may share this information with external consultants.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@pyedesign.co.uk
(b) We have a contractual obligation.


How we store your personal information

Your digital information is securely stored on our on-site server and is backed up remotely via the 'cloud'. Any physical information is kept within files at our registered office. We keep personal information for 7 years following the completion/handover of a project. We will then dispose your information by deletion from our server and associated back-up files. Any paper records will also be destroyed/shredded.

03. Data protection

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@pyedesign.co.uk if you wish to make a request.

04. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at: Pye Design Ltd, 29 Market Street, Hindley, WN2 3AE.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Last Updated: February 2024.